01
Search
Guidance is hard to locate.
FOR FRANCHISE NETWORKS
One operating standard, across every location.
Amastri turns the network’s approved procedures into operational answers through text, dictation and telephone access, so every team can find the right instruction when it is needed.
Query example
Central location
Closing
Approved procedure
Private accessExample content, not associated with a real customer
- Approved procedures
- Visible source
- Private access
- Traceable queries
The operating gap
Having a procedure does not make it available when a question arises.
Complete procedures can still leave repeated questions, inconsistent decisions across locations and issues that never become documented.
02
Interrupt
A documented question returns to a manager.
03
Inconsistency
Different answers across locations.
From franchisor to location
From an approved procedure to an answer during the shift.
1. The network adds
Selects the approved procedures teams need.
2. Amastri makes them searchable
Makes procedures searchable through real operating situations.
3. The team asks
Teams ask by text, dictation or telephone access.
4. They receive an answer and source
They receive the answer and its supporting source.
Operational trust
Trust does not come from answering every question, but from answering with the support of approved documentation.
When support is insufficient, Amastri says so and follows the defined escalation route.
Operational answer and source
A clear answer with a visible source.
Abstention and escalation
When sufficient support is not available, Amastri does not present an assumption as network policy and routes the query to the defined responsible person.
Three channels, one knowledge base
Use the channel that best fits the moment.
Text
Write the question and receive an operational answer supported by approved knowledge.
Dictation
Speak to the device, review the question converted into text and receive the answer in writing.
Telephone access
Telephone access for roles that need answers without using a screen. The employee calls, asks naturally and receives the answer by voice.
Text, dictation and telephone access all work from the same approved procedures and retain the same documentary scope.
For the location
Resolve the question without stopping the shift.
- Immediate access to the applicable guidance.
- Less dependence on one specific person.
- The same direction across every location.
- Escalation when support is insufficient.
For the franchisor
Visibility into the questions repeated across the network.
- Fewer repeated questions to operations.
- Signals that operating knowledge needs clarification.
Operational traceability
Every query creates a useful signal for the franchisor.
01Location question
02Answer or escalation
03Source used
04Query recorded
05Improvement signal
Franchise situations
The operational questions that repeat most often across a location network.
Opening, closing and till procedures
Returns, promotions and customer service
Goods receipt and incidents
Cleaning, preparation and complaints
Phased implementation
Roll out in phases. Expand with results.
Amastri can be rolled out progressively. One role and its approved procedures are introduced first and validated through real operational questions before the deployment extends across the network.
01 · RoleCritical role.
02 · Content10–20 procedures.
03 · LocationsRepresentative locations.
04 · QuestionsReal questions.
05 · ResultsObserved results.
06 · ExpansionProgressive expansion.
Privacy and control
Privacy, control and compliance by design.
Amastri is configured with private access, processing limited to what is necessary, transparent interaction and providers assessed through data protection agreements.
The network decides which knowledge is added and who can access it.
Amastri works within a defined documentary scope, with private access, traceability and answers linked to the source that supports them.
Core services are configured in European regions where the architecture and provider allow it.
Each implementation defines what information is processed, how long it is retained and when it must be deleted.
Each organisation determines which knowledge is added and who can consult it.
Users know when they are consulting an artificial intelligence system and when they need to contact a person.
Providers are engaged through data processing agreements and, where required, the safeguards established for international data transfers.
Frequently asked questions
What matters before implementation.
Does Amastri replace our manuals?
No. It makes the organisation’s approved knowledge accessible during the shift.
Does it replace training or managers?
No. It complements training and managerial judgement by reducing documented questions.
What happens when support is insufficient?
Amastri says so and follows the defined escalation route without presenting an assumption as network policy.
Do we need to prepare every document?
No. Implementation begins with one role and a defined set of procedures.
Can teams use voice?
Yes. Teams can dictate in the browser or call and receive the answer by voice.
Request a demonstration
Put Amastri to the test with a real operational question.
Choose a representative procedure and review how the location asks, what answer it receives, which source supports it and what happens when information is missing.