Enterprise voice platform

AMASTRI SYSTEMS

VOICE, CONTROL AND AUDITABILITY

Amastri answers calls, runs outbound follow-ups and escalates conversations with permissions, authorised sources and auditability. Natural for the customer. Controlled for the company.

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Inbound Outbound Technical support Auditability

Voice platform

From reception to outbound follow-up

Amastri combines inbound calls, outbound campaigns and document-backed technical support in one enterprise voice platform.

Amastri Reception

Call reception, notices, requests, incidents and internal routing. The customer speaks naturally; Amastri captures what matters and asks only for what is missing.

Amastri Outbound

Outbound calls for commercial follow-up, opportunity recovery, reminders, interest confirmation and scheduling preparation.

Document-backed support

Voice answers based on manuals, procedures and official documentation. If there is not enough evidence, it does not improvise and escalates with context.

Lead follow-up

Contacts interested prospects, confirms intent, collects availability and prepares the next step for the sales team.

Payment reminders

Makes reminder calls about pending actions, records the customer response and escalates disputes, claims or agreement requests.

Scheduling

Collects time preferences and only confirms availability when a connected calendar, authorised policy and traceability are in place.

Operational control

Natural for the customer. Controlled for the company.

Amastri can understand open conversations, but its answers and actions are limited by permissions, authorised sources and auditability.

Open understanding

Customers do not need to follow a script. They can explain an incident, request an appointment, ask about an order or leave a note naturally.

Closed action

The AI does not confirm prices, stock, payments, appointments, deliveries or terms without permission, an authorised source and sufficient evidence.

Sources and auditability

Each call can leave a summary, operational outcome, escalation and traceability of what was understood, answered and left pending.

Commercial Demo

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See how Amastri can answer calls, launch outbound follow-ups and escalate conversations with permissions, authorised sources and auditability.

The Amastri® platform and its voice, grounding and auditability systems are the exclusive intellectual property of Amastri Systems S.L.